Privacy Policy

Welcome to Dr. Mostafa Aboussaad App! Your privacy is important to us, and we are committed to protecting the personal information of all users who access our application and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our consultation platform. By using our app, you agree to the collection and use of your information in accordance with this policy. Information We Collect We may collect different types of information, including but not limited to: Personal details: Your name, email address, phone number, medical history, and any other information you provide when registering or booking a consultation. Consultation details: Information related to the type of consultation you choose (voice, chat, video, or emergency), messages exchanged, call records, or uploaded files. Automatically collected data: Device details, browsing behavior, IP address, and cookies, which help us enhance the functionality of our app and improve the user experience. How We Use Your Information The information we collect is used for purposes such as: Providing and managing consultations (voice, chat, video, emergency). Improving the quality of medical and consultation services. Responding to inquiries and offering technical or medical support. Sending important notifications such as appointment reminders, updates, or follow-up instructions. Ensuring patient safety, protecting against fraudulent activity, and maintaining the integrity of the platform. Data Sharing We do not sell, trade, or rent your personal information to third parties. However, we may share data with: Trusted healthcare professionals directly involved in your consultation. Service providers that assist us in operating the platform (e.g., secure video/voice services, payment gateways). Data Protection Your information is safeguarded through advanced security measures to prevent unauthorized access, misuse, or disclosure. While we strive to protect your data, no online platform is completely secure. We encourage you to take precautions such as keeping your login details private. Third-Party Services Our app may contain links or integrations with third-party services (e.g., payment providers, secure communication tools). We recommend reviewing their privacy policies, as we are not responsible for their data handling practices. Updates to this Policy We may update this policy from time to time to reflect changes in laws, medical regulations, or operational practices. Any modifications will be posted within the app, and we encourage users to review the policy periodically.